Account:

ATTUID (e-mail address if non-AT&T):

AWS Enterprise Info:
CSO #
Case #

For WiFi installations only, enter the CAP # below:
CAP#  (CAP # must begin with 6 leading zeros ex. 000000139425436)

Store Number:

Store Number:
CSO #
Was the AVPN turn up without issues with the HD Engineer?  
If not, please explain what failed:

It’s critical that equipment being disconnected for return is verified and only the equipment listed is disconnected.

 

** EQUIPMENT RETURN TRACKING INFORMATION

Provide the tracking number next to the equipment listed below.   Note: Each site will vary on the equipment being returned based on the configuration.   If any of the equipment listed below was not deinstalled/returned, please note that next to the equipment in place of the tracking number.

 

Cradle Point:

 

Click on this link and locate the site on the spreadsheet to verify Equipment to be returned from site.   Note, you must be connected to the AT&T VPN to view the spreadsheet.

 


 

Store Number:
Tech Name:

Please complete only one section below at a time.   Only the questions for the step you are on need to be completed in order to submit the status update.


1) Have you located the complete AWE Equipment list from IDG? 
    If not, please provide details. 

2) Have you located the new Broadband Circuit in the vicinity of the Equipment?
    If not, please provide details. 

3) Is Customer and Site ready?
    If not, please provide details. 







Cancel Reason 





4) Install Tool successful?
    If not, please provide details. 

5) Site Cutover successful?
    If not, please provide details. 

Additional Notes if needed






Notes (This information will be sent via unencrypted e-mail.  Please do not include any customer network information in the notes field):